Our commitments to you
Citizen Charter
This Citizen Charter sets out the services delivered by the Goa Football Development Council (GFDC), the standards citizens can expect, and the escalation route if those standards are not met. It is published under the Government of India's Citizen Charter framework and reviewed annually by the Web Information Manager.
1. Vision & mission
The Goa Football Development Council was constituted by the Government of Goa in 2012 under the Department of Sports & Youth Affairs to develop the game of football in Goa at every level — from grassroots coaching at district centres to a residential academy producing players for state, national and international competition. Our full vision statement is available on the About → Vision page.
2. Who we serve
- Young footballers and their parents or guardians
- Coaches, referees and football clubs across Goa
- Schools, panchayats and community organisations partnering on coaching centres
- Vendors, suppliers and contractors responding to GFDC tenders
- Citizens seeking information under the Right to Information Act, 2005
- Members of the public with grievances, suggestions or feedback
3. Services and response standards
The table below lists the principal services GFDC delivers and the time-bound commitments we work to. Statutory timelines (for example, the Right to Information Act, 2005) override any internal target.
| Service | Responsible officer | Response standard |
|---|---|---|
| General enquiries — phone, email, in-person | Administrative Officer | Acknowledged the same working day; substantive reply within 7 working days |
| Information request under RTI Act, 2005 | Public Information Officer | Within 30 days of receipt; within 48 hours where life or liberty is concerned (statutory) |
| First appeal under RTI Act, 2005 | First Appellate Authority | Within 30 days of receipt (statutory; may extend to 45 days with written reasons) |
| Grievance redressal | Member Secretary | Acknowledged within 3 working days; resolution communicated within 30 days |
| Feedback received through this website | Web Information Manager | Acknowledged within 7 working days |
| Tender clarifications and queries | As notified in the tender document | Per the timeline published in the tender notice |
| Coaching centre & academy admissions | Centre coordinator / Academy office | As notified in the relevant admission circular |
4. What we expect from citizens
To help us serve you well, please:
- Provide complete and accurate information when you write to us
- Quote any reference number from earlier correspondence
- Use the official channels listed on the Contact page
- Be courteous to our staff and to other citizens at our offices
5. How to reach us
Our head office is at Bambolim Athletic Stadium, Kujra Velem Bhat, Goa 403202. Office hours are 9:30 AM to 5:45 PM, Monday to Friday, excluding gazetted public holidays.
- Phone: +91 9552502304
- Email: contact[at]gfdc[dot]in
- Online feedback form: /feedback
6. Escalation
If the response you receive does not meet the standards above, you may escalate in the following order. Please allow each officer the time stated above before moving to the next level.
- Administrative Officer — first point of contact for enquiries and service requests. See the RTI & Grievances Redressal page for the named officer.
- Member Secretary — for unresolved grievances and first appeals. See the Web Information Manager page for the named officer.
- Chief Executive Officer / Chairman, GFDC — for matters not resolved by the Member Secretary.
- Department of Sports & Youth Affairs, Government of Goa — for matters beyond the authority of GFDC.
7. Review of this charter
This Citizen Charter is reviewed annually by the Web Information Manager in consultation with the Member Secretary. Suggestions to improve the charter are welcome and may be sent through the feedback form with the subject "Citizen Charter feedback".